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Model Number 57063 |
Device Problem
Increase in Suction (1604)
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Patient Problems
Pain (1994); Swelling (2091)
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Event Date 03/29/2018 |
Event Type
Injury
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Manufacturer Narrative
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The customer was sent a replacement pump and 27mm breastshields and return of her original pump and breastshields were requested for testing/evaluation.In follow up with a complaint handler, on (b)(6) 2018 the customer indicated that she was prescribed a cream.In further follow up with the customer, on (b)(6) 2018 she indicated that the cream was an all purpose nipple ointment (apno) containing antibiotics.She indicated that she was also experiencing itching on her breasts and did not know if it was due to healing.The customer requested consultation by a medela clinician, who was in contact with the customer on (b)(6) 2018.During that contact, the customer indicated that she continues to use the apno and the clinician discussed causes for nipple itching as they heal.The clinician noted that the customer does not appear to have any signs consistent with a thrush infection.The clinician ordered a set of soft shells for sore nipples for the customer to use in conjunction with the apno and provided the customer with use instructions, which the customer indicated she understood.The instructions for use provides instructions for breast shield sizing, including reference to medelabreastshields.Com and referral to a lactation consultant for assistance in choosing the correct size breast shield.Medela is filing this report, which is considered a serious injury as it required medical attention (medication was prescribed).
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Event Description
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On (b)(6) 2018, the customer alleged to medela (b)(4) that the suction was too high on her pump in style breast pump, even on the lowest vacuum setting, and it was causing her pain and blisters on her nipples.She was instructed by her lactation consultant to use a larger size breast shield, but that did not resolve the issue.She was using a 24mm breast shield on one breast and a 27mm on the other.
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Manufacturer Narrative
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The device was returned with the customer's parts and accessories and it was noted that the returned membrane was non-medela, the breast shields and tubing were dirty and the tubing was broken/damaged.Per procedure related to receipt of non-medela product, the device was evaluated with a lab kit on 04/17/2018 and it passed suction and cycle specifications.Refer to attached evaluation.The customer's report of high suction could not be confirmed.[(b)(4)].
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Search Alerts/Recalls
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