Catalog Number BI70002000 |
Device Problem
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138)
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Patient Problem
No Patient Involvement (2645)
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Event Date 03/21/2018 |
Event Type
malfunction
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Manufacturer Narrative
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No patient information provided as no patient was involved in this concern.A medtronic representative went to site to test the equipment.Representative reported that the mobile view station (mvs) would not boot intermittently and would not turn no and/to boot into bios screen.Representative replaced mobile view station (mvs) computer and computer power board.Issue resolved.A system checkout was performed and the hardware, software, and instruments passed the system checkout.The system was found to be fully functional.The suspect power board has been received by the manufacturer for evaluation but the results are not available yet.The computer has not been received by the manufacturer for evaluation.
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Event Description
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A medtronic representative reported that while outside of procedure, when the imaging system was turned on, it would not boot past the bios screen and would not complete the boot process.Representative tried manually turning it off but the system would not shut down from the button and the lights on the front kept flashing.The system was unplugged from the wall until it shut down, after which it booted with no difficulty.There was no patient present at the time of the issue.
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Manufacturer Narrative
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The analysis of the power board for the viewing station of the imaging system was completed by medtronic personnel.The power board was found to be fully functional with no problem found.The reported event could not be duplicated by medtronic personnel.The computer for the viewing station of the imaging system was returned to the manufacturer for analysis.The computer was found to be fully functional with no problem found.The reported event could not be duplicated by medtronic personnel.
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Search Alerts/Recalls
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