Product complaint # (b)(4).Investigation summary: the complaint device was received and evaluated.Visual observations revealed the implant got stuck at the distal end of white sleeve stop tube of the device.This complaint can be confirmed.The shaft is slightly bent/deformed near the distal end of the device.Functionally, the trigger didn't work as intended and a click sound was not heard when the trigger was fully pressed which indicates the trigger is broken.A possible root cause could be the surgeon applied too much force which caused the trigger to break.A dhr review has been conducted to determine if there were any internal processing issues which would have contributed to the nature of the product complaint.Our results indicate that this batch of product was processed without incident and therefore there is no evidence of manufacturing anomalies on the paperwork reviewed.Further, a review into the depuy synthes mitek complaints system revealed no other complaints of any type for this lot of devices that were released to distribution.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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