Investigation: no product is at hand.Batch history review: the manfacturing documents have been checked and found to be according to the specification valid at the time of production.There are no further complaints with this lot.Conclusion and root cause: the root cause of the problem is most probably user related.Rational: because we have neither product nor a precise case description, a definite root cause analysis is not possible.Following root causes are possible.Excessive impaction force.Improper usage of the instruments.Incorrect handling of the inserter.Improper inserter assembly to implant.According to a dhr, a material defect or manufacturing error can be excluded.No capa is necessary.
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