The customer contacted siemens customer care center and reported that they sustained an injury to the hand.The customer reported that there was no damage to the outer packaging of the control plasma n vial, the vial appeared to be intact, and the vial was previously unpacked.There were no reports of other control plasma n vials affected by this event.Siemens investigated the event and determined that the customer's handling, transport, storage or packaging of the control vial potentially contributed to the breakage of the vial.The cause of the event is unknown.The reagent is performing according to specifications.No further evaluation of this device is required.
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A customer reported that a vial of control plasma n broke in their hand, causing an injury to their hand.The customer went to the emergency room (er) and a band aid was applied to the injury.Based on the hospital's exposure protocol, the customer was also tested for infectious diseases, including (b)(6) and the customer was scheduled for follow up testing.The customer stated that they were wearing personal protective equipment, including gloves, at the time of the event.There are no known reports of patient intervention or adverse health consequences due to the breakage of the control plasma n vial.
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