This complaint was recorded by zimmer biomet in (b)(4).This follow-up report is being submitted to relay additional information.Investigation summary: since the complaint product item number and lot number are both unknown, zimmer biomet receiving inspection record and heraeus device history record reviews cannot be performed.Also, the manufacturing and expiration dates are unknown based on the complaint product item number and lot number both being unknown.Product examination was not conducted as this product was not returned by the customer.Per heraeus, the root cause of the reported event is "presumably a result of incorrect preparation due to professionals" with a potential explanation as "misalignment/wrong application time".The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
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