Additional information has been provided.No further information was able to be obtained from this customer.However, a handpiece was returned for evaluation.The handpiece was manufactured on november 10, 2016.Based on qa assessment, the product met specifications at the time of release.The handpiece was received for evaluation.A visual assessment of the returned sample revealed no nonconformities.A flow rate test was performed on the irrigation and aspiration lines of the sample which found the sample to meet specifications.The sample was connected to a calibrated system.The sample tuned successfully and completed a five minute burn-in test with the system set at 100% ultrasonic and torsional power.The sample was connected to dynamic tuning fixture (dtf) for stroke length testing on the longitudinal and torsional movements which found the handpiece to meet specifications.The handpiece was found to meet specifications.Therefore, the root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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