Investigation summary: customer returned (26) loose 1cc, 8mm, 31g syringes.Customer states that the plunger rod is difficult to push causing needle pain.All returned syringes were examined and 22 out of 26 samples exhibited the cannula clipped off.All remaining samples were tested for point geometry, lube, and cannula od.The following was observed (specs: outer diameter for 31g: 0.0100¿-0.0105¿): data: point outer diameter (in) lube sample 1; good; 0.0101; good; sample 2; good; 0.0101; good; sample 3; good; 0.0102; good; sample 4; good; 0.0102; good.All samples were teste and all plungers were able to be exercised in the barrel without any observed defects.A review of the device history record was completed for batch#: 7282967.All inspections were performed per the applicable operations qc specifications.There were five (5) notifications [200721801, 200721848, 200721724, 200721273, 200722263] noted that did not pertain to the complaint.Severity: s_2__; occurrence: a complaint history check was performed and this is the 1st related complaint for plunger difficult to move and the 1st related complaint or needle pain on lot#: 7282967.Based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Based on the above, no additional investigation and no capa is required at this time.
|