(b)(4).Manufacturing site evaluation: three products did not work properly.Therefore, all of the disks were removed.Three upper and three lower discs arrived in common with three pins.Two of the upper discs were bent.A visual inspection of the lower discs, especially the pins and their cutting edges.It appears a pin which was cut skewed and underneath the last rim, so the disc came off.The pin of the disc was cut skewed too ad the damages of the rims at one side are a hint for a not correct pushed down upper disc.It is assumed during removal the disc, it came to the deformation.The pin of the disc was cut skewed through a fixation rim, so the upper disc came out without damages.The manufacturing documents have been checked and found to be according to specification valid during the time of production.The root cause for the problem is most probably usage related.A material defect or a manufacturing error can be excluded.A capa is not necessary.
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Country of complaint: (b)(6).Three of products did not work properly.All med watch submissions related to this report are: 9610612-2018-00210, 9610612-2018-00189, 9610612-2018-00190, 9610612-2018-00191.
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Investigation: used test and analysis equipment: panasonic dmc tz8 digital camera.First we made a visual inspection of both instruments.Except some scratches and small dents, we found no abnormalities.The mechanism of both instruments is running smoothly without any ticking or jamming.Our technical services department then investigated the device and concluded that the function and parameters are all within specification.Conclusion and root cause: the root cause of the problem is most probably usage related.Rational: the instruments shows no signs of jamming, sticking or other malfunction.The check in the technical service department exhibits no functional deviations.No capa is necessary.
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