Investigation conclusion: no physical samples or picture samples displaying the condition reported were available for examination.We were unable to fully investigate this incident.Ten retained samples of 20ll of lot 1801260 are evaluated.Upon visual inspection of these 10 retained samples, no damage or molding defect can be observed in them that could be related to the alleged defect.Dhr of lot 1801260 is reviewed not finding any annotation or deviation regarding the alleged defect.Investigation conclusion: since no issues were identified during manufacturing process and manufacturing record established that all production and quality processes were carried out normally and samples evaluated meet specification limits, we can confirm that the root cause of the non-conformance is not related to a manufacturing defect.
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