Date of event: unknown.Investigation: sample received at bd from customer.Batch history analysis was performed, quality notifications and maintenance records verified, and no deviation was found for this batch.Quality has previously reviewed, evaluated and investigated this failure mode, the appropriate personnel have been notified and are looking further into this issue.A situation analysis, and capa (corrective and preventative action) have been opened to further investigate this issue and implement the appropriate corrective actions.Bd was able to confirm the customer¿s indicated failure.
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Confirmed: bd was able to confirm/ reproduce the incident in question.Samples/ photos analysis: due to the severity of the problem, will be considered the evaluations already performed on complaint samples and functional tests performed.Dhr review: it was verified the batch record and the process inspections were performed at properly frequency.Qn review: no quality notification (qn) were found in the batch informed.Maintenance review: no maintenance record were found.Conclusion: it was performed the dhr, quality notification and maintenance analysis and no quality occurrences were observed.We inform for bd products all the production processes are validated according to established criteria to the fulfillment of the users¿ requirements.According to the internal bd procedures for the situation, a research process was initiated involving bd brazil and united states team in order to evaluate the potential causes for the occurrence of the reported defect.As part of this process were opened of the capa # (b)(4) and situation analysis # (b)(4) and are being several activities for a depth analysis of the problem and understanding of their potential causes.Among the activities planned for the investigation process of the problem are the following evaluations: development of an analytical method to measure the tip circumference deformation with accuracy; include in product draft a specification as to the tip circumference to be monitored during the manufacturing process; parameters and mold changes to guarantee the product specification changes in order to correct the tip deformity.According to the investigation plan defined and tests results found until this moment, the potential cause for the defect would be related to a deformity in the syringe tip due the production process in molding step.Capa #(b)(4) and situation analysis sa #(b)(4).
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