Investigation ¿ evaluation: a review of the complaint history, device history record, documentation, drawing, quality control, and a visual inspection of the returned device were conducted during the investigation.The visual inspection of the returned device confirmed that the needle was bent at a 60 degree angle.The bend was approximately 3.6 cm from the glue mount.A 0.018 inch diameter wire guide would not pass through the cannula; the wire would not advance past the bend.The shipping protector was also found to be fractured.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record showed no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, the examination of the returned product, and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the risk assessment, no further action is required.
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