The customer reported issue of the autopulse exhibited user advisory (ua) 42 (force overload tripped) error message was not confirmed during the archive review and the initial functional testing.However, unrelated to the reported complaint, user advisory (ua) 41 (patient temperature sensor failure) error was displayed during platform testing.Temperature sensor was replaced to remedy the fault.Visual inspection was performed and found no physical damage to the autopulse platform.Additionally, unrelated to the reported complaint, the encoder drive shaft was noticed to be not rotating smoothly, exhibits binding and resistance.Functional testing was performed; the autopulse platform passed functional tests without exhibiting any fault or user advisory (ua) 42 error.Review of the archive data show no (ua) 42 error messages occurred on the reported event date of (b)(6) 2018, however, unrelated to the reported complaint, archive shows multiple user advisory (ua) 41 (patient temperature sensor failure) errors occurred on the same day.Following service, clutch plate deburring was performed to remedy the sticky clutch noted during visual inspection.Additionally, as a precautionary measure, the power distribution board (pdb) was replaced.After repair, the autopulse passed all final testing with no faults found.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse with serial number (b)(4).
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