Customer called and reported that they received emergency medical assistance due to low blood glucose on (b)(6) 2018 with blood glucose of 60 mg/dl at the time of the incident.The customer was wearing the insulin pump during the incident.The customer states the pump is delivering deprogrammed boluses, and their blood glucose levels drop from 160 to 55 mg/dl.Troubleshooting was completed but did not resolve the issue.The customer also reported a low battery alarm.The customer also had paramedic visits for lows on (b)(6) 2018.The insulin pump will be returned for analysis.
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