(b)(6).Field service specialist visited the account and could not reproduce the fault.Multiple start-up & shutdowns performed with procedures in between.No repeat of the error.Multiple tests & no error found although there was evidence in the error log could not get the fault to repeat.A review of records related to the device including labeling, complaint trending, and risk documentation will be performed.Upon completion of this review, if there is any further relevant information obtained, a supplemental medwatch will be filed.All pertinent information available to johnson & johnson surgical vision, inc has been submitted.
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It was reported that while laser was firing during the creation of a flap in the patient¿s right eye the system gave a 211 galvo error message half way through the bed cut (raster).Patient was re-scheduled.Patient was given routine post-op drops which include antibiotics, anti-inflammatory and lubricating drops.No bandage contact lens.Patient attended 24 hour post operative appointment, all was okay and the optometrist commented that the flap could not be seen, no best corrected visual acuity available.
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