An evaluation of the kangaroo pump was performed and the customer states, ¿pump shuts off when pushing fourth button".The unit was triaged and the reported issue could not be confirmed at this time; turned on unit and pressed all the buttons to try and duplicate the complaint.Set the settings to 400 ml/hr and let the unit run for about thirty minutes while pressing the buttons occasionally to try and duplicate the customer complaint.Could not duplicate the complaint.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
|