The investigation confirmed that lower than expected, non-reproducible vitros phyt results were obtained from the same patient sample processed on two different dates processed on a vitros 5600 integrated system.The likely cause of the two lower than expected, non-reproducible phyt results is unknown, but is isolated to testing of one specific patient sample.The acceptable historical vitros phyt quality control results and the acceptable within run vitros phyt precision test results indicate that vitros phyt lot 2616-0165-6832 in combination with the vitros 5600 system is performing as expected.There is no evidence that the vitros 5600 system or vitros phyt lot 2616-0165-6832 caused the two low phyt outlier results.In addition, user error related to pre-analytical sample handling cannot be ruled out as contributing to the event.It is unknown if the customer is following the manufacturer recommendations for centrifuge spin time.It is possible that cellular debris, due to poor sample preparation, was present in the affected samples, although this could not be confirmed.
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