Device evaluation: the customer could not duplicate the reported issue.Resolution and disposition: the failure could not be duplicated.A full pvt was successfully performed and equipment is working properly.The unit was checked overall, run in tested, cleaned and functionally tested and no abnormality was confirmed, back in service.Conclusion: the determination could not be made that the device failed to meet specifications.The device was not being used for treatment when the reported event occurred, and there is not a relationship of the device to the reported problem.Root cause: part was not returned.The root cause cannot be determined until the device is returned and investigated.
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