(b)(4) is the initial importer of the device which is a rollator.The end-user was using the rollator at home.He rested his stump on the seat while using the device.During use the back right leg snapped off.He fell and hit his head.His stump jammed into the flooring.He sustained cuts, bruises, and swelling.There is potential injury to the stump.Our post market surveillance analyst is awaiting return of the item for root cause analysis.The end-user is reluctant to return the device upon advice of his attorney,.
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