The reported event was reproduced during functional testing of the autopulse platform (sn (b)(4)).Review of the archive data confirmed the occurrence of multiple user advisory (ua) 16 (timeout moving to take-up position) error messages on (b)(6) 2018 and not on the reported event date of (b)(6) 2018.This confirms the customer reported event.The platform was functionally tested and during initial take up, displayed a (ua) 16 (timeout moving to take-up position) error message which was attributed to a seized brake gap.The root cause of the ua 16 error message is due to this observed issue.After the brake gap was unseized, the platform was further functionally tested including the load characterization check and passed all final specification.Historical complaints were reviewed for service information related to the reported complaint and no previous history of complaint was reported for the autopulse platform with serial number (b)(4).
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