Investigation summary: a sample was received for the purpose of our investigation.The investigators were able to observe the reported failure mode in the sample provided.The batch record also was reviewed, no related abnormalities were found.The investigators noted that the packaging was torn alone the thin lidding that covers the pouch that contains the device.The most likely cause for this type of damage is the transportation and storage of the device.If the master case is squeezed or deformed, or if the packaging for the individual device is exposed to a large external force, the lidding of the packaging unit can be breached.
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