The reported complaint of the autopulse displayed ua45 (not at "home" position after power-on/restart) error message was confirmed during the functional testing and in review of the archive data.The driveshaft was rotated back to home position to remedy the issue.The likely root cause of the issue was due to user error.Per the autopulse user guide instruction, to clear ua 45, the operator needs to pull up the lifeband until the chest bands are fully extended.This action will move the driveshaft to its home position.The user advisory will persist until the driveshaft is returned to its home position.Visual inspection was performed and found the front enclosure was damaged, front cover's head restraint wire loop were cut and heavily frayed and encoder drive shaft does not rotate smoothly, exhibits binding and resistance, unrelated to the reported complaint.The front enclosure and top cover were replaced and the sticky clutch plate was deburred to remedy the damaged found during visual inspection.The autopulse platform is a reusable device and was manufactured in 2007 and is 11 years old.It has exceeded its expected service life of 5 years.This type of physical damage found during visual inspection is characteristic of normal wear and tear for the age of the device.The autopulse underwent functional testing with a large mannequin fixture (equivalent to 250 pounds patient) for 15 minutes.The platform passed functional testing with no fault.Archive review showed ua45 (not at "home" position after power-on/restart) error message occurred on the reported event date of (b)(6) 2018 thus confirming the reported complaint.Historical complaints were reviewed for service information related to the reported complaint and there was one similar complaint reported for autopulse with serial number (b)(4).Ccr (b)(4), reported on (b)(6) 2015, the drive shaft was rotated by user back to "home" position to remedy the issue.
|