The report of the autopulse platform ((b)(4)) displaying a system error message was confirmed during functional testing and archive data review; the root cause was due to a defective processor board.The autopulse platform is a reusable device and was manufactured on 24 jun 2011 it has exceeded its expected service life of 5 years, the device is almost 7 years old.The platform has not seen regular preventive maintenance.Evaluation of the platform during initial power up, revealed a system error, out of service, revert to manual cpr message on the display screen.It was indicated that the processor board was defective.The archive data was reviewed and contained a system error 136 (internal parameter corrupted).As part of routine service during testing, the platform was examined and found physical damage.The observed physical damage is attributed to the normal wear and tear due to the age of the device, it is unrelated to the system error message.Upon customer approval, the processor board and the damaged component will be replaced.The platform will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for the autopulse platform with serial number (b)(4).
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