(b)(6).Investigation results: summary: a total of 15 photos were received for evaluation by our quality engineers.Photos show the case label and the shelf box label confirming the lot#7291824.Photos show a shelf box which experienced excessive compression force.There are other photos showing syringes in their packaging flow wrap.The packaging flow wrap is torn on the plunger rod thumb press side.Failure mode is verified.Based on the photos the packaging was likely exposed to excessive compression force inducing damage to the shelf box and packaging flow wrap during handling and transportation.A device history review was completed and there was no documentation of issues for the complaint of batch (b)(4) during this production run.There were no quality notifications issued during the production of this batch listed in the complaint.Conclusion: investigation comments: all our inspections and testing performed while manufacturing this batch were accepted.No rejections were documented.(b)(6) 2018; 15 photos were received.Photos show the case label, the shelf box label confirming the lot#7291824.Photos show a shelf box which experienced excessive compression force.There are other photos showing syringes in their packaging flow wrap.The packaging flow wrap is torn on the plunger rod thumb press side.Root cause: root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections and testing were accepted during the production of this batch.Possible root cause.Handling/ transportation.Based on the photos the packaging was exposed to excessive compression force inducing damaged to the shelf box and packaging flow wrap.
|