The complaint sample, or pictures of the complaint device, was not returned to the manufacturer for investigation/review.The reported leak did not occur during filling of the bag, which suggests the leak likely occurred during handling after the bag was frozen.There was no additional information to suggest an exact root cause for this report.There are several potential issues which could contribute to a failure mode of this nature: residual moisture on the outside of the bag when it was placed inside the cassette.Residual moisture could cause the bag to freeze/adhere to the cassette during the freezing process.A condition of this type could cause film damage upon removal of a frozen bag from the cassette.Handling of the bag in the frozen state.The film of a frozen bag is fragile - inadvertent manipulation or impact on the bag could cause the film to fracture.The precautions indicated above are addressed in the product ifu's.
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