An evaluation of the scd 700 was performed and the customer states "a damaged power cord.¿ the unit was triaged and service confirmed customer reported issue and found that the power cord had exposed copper wires.The isolation of the main cable is broken, so you can reach the copper wires and could get an electrical shock.The potential root cause is customer misuse by running over the cord with hospital bed or due to the procedure used to unplug the unit and the procedure of wrapping of the cord around the bed hook.A review of the device history record shows that this unit was manufactured and was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
|