Field service specialist visited account and confirmed issue.Parts were replaced and system was left ready for use.A review of records related to the device including labeling, complaint trending, and risk documentation will be performed.Upon completion of this review, if there is any further relevant information obtained, a supplemental medwatch will be filed.All pertinent information available to johnson & johnson surgical vision, inc has been submitted.
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A review of the records related to this equipment that included labeling, manuals, trending, and risk documentation reviews for this equipment were performed.The trend review shows that there is not significant change over historical complaint limits and no recognizable adverse trend.The risks and mitigation associated with the complaint issue are identified in existing risk documents and no new risks were identified as part of this investigation.Based on the investigation an electrical and mechanical problem was found.There was no product deficiency identified.All pertinent information available to abbott medical optics has been submitted.
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