The customer's daughter complained of questionable inr results from coaguchek xs meter serial number (b)(4).At 11:04 the result from the meter was 7.8 inr.At 11:06 the from the meter result was 5.3 inr.There was no allegation of an adverse event.The customer did not have issues with hematocrit, no other blood thinners, no antiphospholipid antibodies, no lupus, and no direct thrombin inhibitors.The customer recently began taking anti-inflammatory medications for health concerns unrelated to the meter results.The therapeutic range was 2.0 - 3.0 inr.The suspect product was requested to be returned for investigation however the test trips are no longer available.The returned meter was tested in comparison to a retention meter and masterlot strips.Human blood samples from warfarin donors were used.Donor 1 inr: 2.6 inr donor 2 inr: 2.3 inr donor 1 hct: 40% donor 2 hct: 44% testing results: donor 1: retention meter with masterlot strips: 2.6 inr donor 1: customer meter with masterlot strips: 2.6 inr donor 2: retention meter with masterlot strips: 2.3 inr donor 2: customer meter with masterlot strips: 2.3 inr all inr values were within the specified maximum difference between measurements.No error messages occurred.The returned and the retention material meet the specifications.Relevant retention test strips (lot 272164) were tested in comparison with the current master lot.For this purpose two human blood samples from marcumar donors and two internal reference meters were used.No error messages occurred.Retention samples were acceptable.No information was provided in the complaint that would point to a cause for the result discrepancy.
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