Additional information has been provided.The system was examined.The company representative did not indicate finding any issues that would be associated with the reported event.The system was tested and found to meet product specifications.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on january 18, 2012.Based on quality assurance assessment, the product met specifications at the time of release.The root cause cannot be determined conclusively.There was no probe sample returned for evaluation for the report of no cutting.Therefore, the condition of the product could not be verified.There was no lot number was identified with this complaint.Therefore, lot history and complaint history reviews could not be conducted.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.There was no sample returned and there was no lot information is available.Therefore, the root cause for the customer complaint issue cannot be determined.The manufacturer internal reference number is: (b)(4).
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