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Catalog Number E4115 |
Device Problems
No Display/Image (1183); Device Operates Differently Than Expected (2913)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 05/02/2018 |
Event Type
malfunction
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Manufacturer Narrative
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No medical records or no medical images have been made available to the manufacturer.As the serial number for the device was provided, a review of the device history records is currently being performed.The device has been returned to the manufacturer for evaluation.The investigation of the reported event is currently underway.The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
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Event Description
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It was reported that during a breast biopsy, the control module screen allegedly went blank during the procedure.Reportedly, the needle was taken out of the breast, the system was turned off and on several times, and the monitor attachments were disconnected and reattached them, however the issue was not resolved.The procedure was terminated and rescheduled.There was no reported patient injury.
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Manufacturer Narrative
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Manufacturing review: the device history records have been reviewed and this lot met all release criteria.There was nothing found to indicate there was a manufacturing related cause for this event.Investigation summary: one encor enspire monitor was returned to the manufacturing site for service and repair.The encor system was not returned.The returned monitor was installed onto a service department encor enspire system for testing.The monitor was powered on and off multiple times.However, the monitor failed to boot properly and displayed a black screen due to an identified internal hardware failure.An attempt was made to reload software, however the software reload was unsuccessful due to the identified internal hardware failure of the monitor.The returned monitor was unable to be serviced, therefore scrapped.A request for a replacement monitor was issued for the customer.Per wo-00002020, the encor enspire monitor was returned for service and repair.The entire system was not returned.The returned monitor failed to boot up properly, displaying a black screen.An attempt to reload software was conducted, however unsuccessful due to an identified internal hardware failure within the monitor.Although the identified internal hardware failure contributed to the reported blank screen, the definitive root cause for the identified internal hardware failure could not be determined based upon the provided information.Per the manufacturing review, the beijer monitor assembly used within the returned monitor was retired from active production and therefore replaced with the novakon monitor assembly.Labeling review: the review of the ifu (instructions for use), indications, warnings, precautions, cautions, possible complications, and contraindications showed that the product labeling is adequate.(b)(6) (b)(6) 2018.(device code: 1183).H11:section a through f - the information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
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Event Description
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It was reported that during a breast biopsy, the control module screen allegedly went blank during the procedure.Reportedly, the needle was taken out of the breast, the system was turned off and on several times, and the monitor attachments were disconnected and reattached them, however the issue was not resolved.The procedure was terminated and rescheduled.There was no reported patient injury.
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Search Alerts/Recalls
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