The customer returned the meter for investigation.The returned meter was tested in comparison to a retention meter and masterlot strips.Human blood samples from warfarin donors were used.Donor 1 inr: 3.0 inr, donor 2 inr: 2.4 inr.Donor 1 hct: 38%, donor 2 hct: 37%.Testing results: donor 1: retention meter with masterlot strips: 3.0 inr, customer meter with masterlot strips: 3.0 inr.Donor 2: retention meter with masterlot strips: 2.5 inr, customer meter with masterlot strips: 2.4 inr.All inr values were within the specified maximum difference between measurements.No error messages occurred.The returned and the retention material meet the specifications.The investigation was unable to find a definitive root cause for this event.
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