The customer complained of discrepant inr results from coaguchek xs meter serial number (b)(6).At 9:30 am the result from the meter was 1.6 inr.At 10:00 am the result from the meter was 2.3 inr.There was no allegation of an adverse event.The customer was not anemic, no heparin, no antiphospholipid antibodies, and no direct thrombin inhibitors.The customer has had no changes in diet, no illness, no new medications, no bleeding, and no bruising.The customer's coumadin dose has not changed.The customer's therapeutic range was 2.2 - 2.4 inr.The returned meter was tested in comparison to a retention meter and masterlot strips.Human blood samples from warfarin donors were used.Donor 1 inr: 2.3 inr, donor 2 inr: 2.0 inr.Donor 1 hct: 50%, donor 2 hct: 42%.Testing results: donor 1: retention meter with masterlot strips: 2.3 inr, donor 1: customer meter with masterlot strips: 2.3 inr.Donor 2: retention meter with masterlot strips: 2.0 inr, donor 2: customer meter with masterlot strips: 2.0 inr.All inr values were within the specified maximum difference between measurements.No error messages occurred.The returned and the retention material meet the specifications.The investigation was unable to find a definitive root cause.Relevant retention test strips (lot 250332) were tested in comparison with the master lot coaguchek xs pt.For this purpose two human blood samples from marcumar donors and two internal reference meters were used.No error messages occurred.Retention samples were acceptable.
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