The customer reported complaint for the platform displayed an error message user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) was confirmed during archive data review and functional testing.Load cells were found defective and a replacement was required.Visual inspection was performed and found no physical damage to the autopulse platform.Following the repair, the autopulse was subjected to the run in test using 95% patient large resuscitation test fixture and passed with no issue or faults observed.Review of the archive data indicated multiple error messages (ua) 07 on the customer reported event date.Historical complaints were reviewed for service information related to the reported complaint and there was one similar complaint reported for autopulse with serial number (b)(4).Ccr (b)(4), reported on (b)(6) 2018.The load cell was replaced to address this complaint.
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