On (b)(6) 2018, the reporter contacted animas, alleging a button/keypad (tactile changes with moisture) issue.The reporter alleged the up arrow, down arrow, contrast, and ok buttons were under responsive.Allegedly, there was moisture behind the display.There was no indication that the product caused or contributed to an adverse event.The complaint is being reported because the issue has the ability to result in inadvertent or incorrect insulin delivery or the inability to use the pump.
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The device has been returned and evaluated by product analysis on 06-jun-2018 with the following findings: during investigation, the pump failed to power on.No damage was found to the keypad.The keypad was removed to find no damage to the button contacts.Moisture was found in the display.Unrelated to the original complaint, the battery compartment was cracked alongside of the pump.The pump leaked at the battery compartment.The pump was opened and moisture damage was found on the printed circuit board.There was no power to the pump due to moisture damage.
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