The customer stated that they received erroneous results when testing a patient with coaguchek xs meter serial number (b)(4).At 10:00 a.M., a sample from the patient was tested on the meter, resulting as 6.0 inr.One to two minutes later, blood from the same finger stick was tested, resulting as 4.1 inr.For the 4.1 inr value, blood was not dosed to the test strip within 15 seconds of sticking the patient's finger.At 10:05 a.M., another sample from the patient was tested on a second coaguchek meter, resulting as 4.7 inr.The customer believed the value of 4.7 inr to be accurate.No adverse events were alleged to have occurred with the patient.The patient's therapeutic range was 2 - 3 inr.The patient did not have any hematocrit issues and did not have antiphospholipid antibodies.The patient does not take heparin or direct thrombin inhibitors.The customer's product was requested for investigation and replacement product was sent to the customer.Relevant retention test strips (lot 286319) were tested in comparison with the current master lot.For this purpose two human blood samples from marcumar donors and two internal reference meters were used.No error messages occurred.Retention samples were acceptable.The customer's meter was returned for investigation.The returned meter was tested in comparison to a retention meter and masterlot strips.Human blood samples from warfarin donors were used.Donor 1 inr: 2.3 inr; donor 2 inr: 2.0 inr.Donor 1 hct: 50%; donor 2 hct: 42%.Testing results: donor 1: retention meter with masterlot strips: 2.3 inr; customer meter with masterlot strips: 2.3 inr.Donor 2: retention meter with masterlot strips: 2.0 inr; customer meter with masterlot strips: 2.1 inr.All inr values were within the specified maximum difference between measurements.No error messages occurred.The returned material and the retention material meet specifications.
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