The customer stated that they received discrepant inr results on a coaguchek xs meter with serial number (b)(4).The customer stated that he did not receive an error or a result and the meter continued to count down.The customer changed the batteries.The customer attempted to test himself but received an error indicating not enough blood as the blood did not fill the channel.At 02:21 pm the customer retested and the result from the meter was 6.7 inr.The customer did not believe the result was possible.The customer tested himself again but received an error message indicating not enough blood as the blood did not fill the channel.At 02:35 pm the customer tested himself with a different fingerstick and the result from the meter was 2.9 inr.There was no allegation of an adverse event.The customer was not anemic, no heparin, no antiphospholipid antibodies, and no direct thrombin inhibitors.The customer has had no changes in diet, no illness, no new medications, no bleeding, and no bruising.The customer's therapeutic range was 2.0-3.0 inr.The suspect product was requested to be returned for investigation.
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