Samples received: 1 unopened unit.Analysis and results: there are no previous complaints of the same reference-batch.We manufactured and distributed in the market 1,488 units of this code-batch.There are no units in our stock.We have received one closed sample to analyze this complaint.We have checked this sample and is the current and usual one.We have not found differences to the standard product.The batch manufacturing record has been reviewed and no deviations have been found.Final conclusion: although the results of the sample received fulfil the product specifications, we take note of this incidence in order to assess if new or additional actions are needed.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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