Investigation summary three samples were received by bd for evaluation.A quality engineer was able to inspect the returned samples regarding the issue of barrel/flange damage.The engineer found that all three syringes had damaged flanges thus verifying the reported issue.The most probable cause for this event was a variation with the plunger rod labeler.The engineer made any necessary adjustments to the machine and verified that it was working properly.A review of the device history record for the reported lot revealed zero defects found during this production run.Complaints received for this product and condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business regularly reviews the collected data for identification of emerging trends investigation conclusion dhr/bhr review: there was no documentation of issues for the complaint of batch 7208540 during this production run.Investigation comments: all our inspections performed while manufacturing this batch were accepted; no rejections were documented.Update jun07, 2018.Three (3) samples were received.They do not have the packaging flow wrap.They all have the plunger rod-rubber stopper, tip cap and saline solution, the barrel label confirms the lot# 7208540.The three (3) have the flange damaged.Product within specification? yes? no? root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections were accepted during the production of this batch.There was no issue documented about barrel/flange damaged nor cracked barrel.Capa (b)(4) has been opened.Investigation comments: all our inspections performed while manufacturing this batch were accepted; no rejections were documented.Update jun07, 2018.Three (3) samples were received.They do not have the packaging flow wrap.They all have the plunger rod-rubber stopper, tip cap and saline solution, the barrel label confirms the lot# 7208540.The three (3) have the flange damaged.Product within specification? yes? no? root cause description: root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections were accepted during the production of this batch.There was no issue documented about barrel/flange damaged nor cracked barrel.Update 07jun2018: most probable cause was determined to be a variation to the plunger rod labeler.
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