Philips cannot rule out a malfunction of the device, as attempts to obtain additional information have been unsuccessful.No parts have been ordered and no repair was found to be initiated.We will consider that the device remains in use at the customer site, as no subsequent calls have been logged from this customer for this type of device/issue.No further investigation or action is warranted at this time.Should additional information become available, this report will be reopened for an investigation.
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