Evaluation summary: the lens was returned.Solution is dried on the lens.The optic is torn/cut into three portions.One portion has additional broken damage observed.A lens bench evaluation could not be conducted due to the lens returned in pieces.Product history records were reviewed and the documentation indicated the product met release criteria.The customer indicated the use of a qualified cartridge and handpiece.The cartridge product history records could not be reviewed because the reporting facility did not provide a lot number or any identification traceable to the manufacturing documentation.Two viscoelastics were indicated, only one is qualified for the lens/cartridge combination used.The root cause for the complaint of "myopia not tolerated, iol exchanged' cannot be determined.The lens was torn/cut into pieces, typical of an insertion and removal.(b)(4).
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