One convective warmer received with power cord for evaluation.When cover was removed, the odor of smoke was present.Observed where mains input and also power cord plug end were melted.There was no evidence of blown fuses on the mains board.Found no evidence of charring at the end of the line filter.Heat damage was localized to power cord and mains input.This is most probably caused by fluid ingression while device is drawing power.Customer complaint was confirmed.This investigation revealed no intrinsic evidence to suggest a root cause related to manufacturing.
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