On (b)(6) 2018, the customer stated that the patient was stable when she left.The camera was not completely severed off, it was just attached by the internal wires.An x-ray was done and the tip of the tube was observed to be kinked.There was no resistance felt during the removal of the tube.The tube was in for only one day.There was no medical intervention required and there was no harm to the patient.
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Medical intervention was required.An investigation was performed for the reported customer complaint: ¿the customer states that while removing the feeding tube, the distal tip got stuck in the patient's nare and was difficult to remove.After they pulled it out they realized the camera had broken off and there were exposed wires from the end of the tube.On (b)(6) 2018, the customer stated that the patient was stable when she left.The camera was not completely severed off, it was just attached by the internal wires.An x-ray was done and the tip of the tube was observed to be kinked.There was no resistance felt during the removal of the tube.The tube was in for only one day.There was no medical intervention required and there was no harm to the patient.¿ additional information was received from the reporting health care provider indicating the patient was orally intubated and the tube was simply removed from the patient after the detached camera was discovered.No patient harm was reported.No additional information was provided.No lot number was provided.However, all dhrs are reviewed for accuracy prior to product release.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.Because there was no lot number, a date of manufacture could not be determined.This product was being used for the treatment or diagnosis.No product/sample was provided for evaluation.Therefore, a comprehensive investigation was unable to be conducted.No medical safety assessment required since severity of harm is low.The reported customer complaint is not confirmed.A root cause could not be determined.No corrective or preventive action is planned at this time.This complaint will be used for trending purposes.If information is provided in the future, a supplemental report will be issued.
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