The customer's spouse reported via phone call that the customer was hospitalized due to high blood glucose on (b)(6) 2018 and (b)(6) 2018 with blood glucose of 500 mg/dl.Customer's spouse reported that the customer's blood glucose was running high in the 300 mg/dl to 600 mg/dl.The customer was treated with manual injection.Customer's blood glucose reading was 380 mg/dl at the time of call.The customer was wearing the insulin pump during the hospitalization.Customer also reported that the insulin pump had a motor error alarm and they were unable to completed the rewind process.The customer's spouse was advised to have customer discontinue use of pump and revert to back-up plan.The insulin pump is being replaced and is expected to return for analysis.Pump was unable to prime unit during prime/a33 test due to faulty fsr (gold).The pump was received with intermittent up arrow button due to flattened dome switches (no crease).
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