Device serviced by nidek medical on 9/28/16 at 9,679.7 operational hours.After servicing, device was returned to inogen meeting all required specifications.After reported event, the device was returned with 23,296 operational hours.Nidek requested servicing information from inogen and was informed "we (inogen) actually do not provide any service to these types of units - we simply do oxygen purity checks when the units are received in house.If the units fail the o2 purity check then we simply scrap the unit out of the system".Nidek has not received requested information.The evaluation summary concludes the device was not operating within specifications (low oxygen concentration) but that all alarms and safety features are operational.
|