The bwi failure analysis lab received the device for evaluation.The analysis has begun but is not completed at this time.When the investigational analysis has been completed, a supplemental 3500a report will be submitted.The device history record(s) was reviewed and no anomalies were found related to this complaint.In addition, the dhr review verifies that the device was manufactured in accordance with documented specification and procedures.Manufacturer¿s ref # (b)(4).
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It was reported that a patient underwent a procedure with a thermocool® smart touch¿ electrophysiology catheter and an issue of ¿deflection was inadequate¿ occurred.During the operation, the catheter could not deflect to specification.The second catheter was used to complete the operation.There was no report on patient injury.There was no patient consequence.The issue of inadequate deflection is not a reportable event.The complaint product was returned to biosense webster inc.¿s (bwi) failure analysis lab (fal) for evaluation.During analysis the catheter tip was found dented and peebax was found broken.A hole on the pebax is considered a reportable malfunction.This event was originally considered non-reportable, however, bwi became aware of a reportable malfunction on (b)(6) 2018 and has reassessed this complaint as reportable.
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It was reported that during the operation, the catheter could not deflect to specification.Upon return to bwi¿s failure analysis lab for evaluation, the catheter tip was found dented and peebax was found broken.A hole on the pebax is considered a reportable malfunction.Product evaluation summary: the device was visually inspected and the tip was found dented and the pebax broken.Then, deflection test was performed and it was found within specifications, the catheter was deflecting correctly.Additionally, a scanning electron microscope (sem) testing was performed on the damage area and the results showed evidence of mechanical damage, stress marks and holes on the surface of the pebax, dome also showed mechanical damage with a partially occluded irrigation hole caused by the same damage it is possible that the damage was generated with an unknown object.No other anomalies were observed.The device history record (dhr) was reviewed and no anomalies were found related to this complaint.In addition, the dhr review verifies that the device was manufactured in accordance with documented specification and procedures.During manufacturing process, all the catheters are inspected for visual damages before packaging.On line inspections and functional tests are in place to prevent this type of damage from leaving the facility.The customer complaint cannot be confirmed.The root cause of the damage on the tip and pebax cannot be determined since there is evidence that the device was manufactured in accordance with documented specification and procedures.Manufacturer¿s ref # (b)(4).
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