As reported, the autopulse platform (sn (b)(4)) displayed ua45 (not at "home" position after power-on/restart) error message while being used on a patient.User claimed turning the device off/on and replacing the lifeband did not successfully cleared the error message.Therefore, the user initiated manual cpr.No known impact or consequence to patient.
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The reported complaint of user advisory error message ua45 (not at "home" position after power-on/restart) on the autopulse platform (sn 20749) was confirmed during functional test and archive data review.The encoder drive shaft does not rotate smoothly, exhibits binding and resistance.It was determined that the root cause was due to a driveshaft not at home position.To remedy the issue, the shaft was rotated to home position by using the administrative menu.Initial functional testing could not be performed due to ua45 (not at "home" position after power-on/restart) displayed upon platform power on.During archive data review, error message ua45 was identified multiple times.Thus, confirming the reported complaint.During visual inspection, cracked front and bottom covers and cracked top along with heavily frayed wire strand were observed (unrelated to the reported complaint).These types of physical damages on the device can occur due to normal wear and tear.As part of routine service, the damaged parts were replaced.The autopulse platform is a reusable device and was manufactured in august 2007.The device has been operating nearly 11 years and has exceeded its expected serviceable life of 5 years.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint for autopulse serial number (b)(4).
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