Data review showed that response from the customer's lis for queries of the two mrn's was "patient has not been found".This is consistent with the description in the complaint since patient demographics were not displayed on the analyzer screen after the mrn was entered.The gem premier 4000 were preforming to specification, and no malfunction was identified.The operator entered the medical record number, patient last name and first name manually, which resulted in a transcription error of the mrn's.There was no patient impact.The operator was re-educated on the process to verify patient identifiers.Customer site has applied the correct results to the patients.The connection issue appears to be related to the hospital's lis.No remedial action required.
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