The customer's reported complaint of the autopulse platform displayed user advisory (ua) 41 (patient temperature sensor failure) error message was confirmed in the archive review and during the initial functional testing.Temperature sensor was replaced to remedy the fault.Visual inspection was performed and found damaged front and bottom enclosures, unrelated to the reported complaint.Front and bottom enclosures were replaced to address the issue.The autopulse platform is a reusable device and was manufactured in mar 2013.It has exceeded its expected service life of 5 years.Therefore, this type of physical damage found during visual inspection is characteristic of normal wear and tear for the life of the device and are unrelated to the reported complaint.During functional testing, the platform displayed (ua) 41 upon powering up, thus confirmed the reported complaint.Review of the archive data show (ua) 41 error messages occurred on the reported event date.After replacing the defective parts, the platform was further tested for 15 minutes with large resuscitation testing fixture, (lrtf) equivalent to 250 pound patient and passed all functional testing criteria and met all required specifications.Historical complaints were reviewed for service information related to the reported complaint and there was one similar complaint reported for autopulse with serial number (b)(4).Ccr (b)(4), reported on (b)(6) 2014.Temperature sensor was replaced to address this complaint.
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During shift check, autopulse platform ((b)(4)) was displaying an error message user advisory (ua) 41 (patient temperature sensor failure).Customer tried to clear the error, however, the issue was not resolved.No patient involvement on this issue.
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