The customer questioned results for 1 patient sample tested for ise indirect na, k, ci for gen.2 on a cobas 6000 c (501) module.Based on the data provided, the k and cl results are a reportable malfunction.The initial k result was 8.18 mmol/l.The initial cl result was 69.7 mmol/l.The customer repeated the sample and the k result was 320.16 mmol/l with a data flag and the cl result was 1.7 mmol/l with a data flag.These results were not believable.No erroneous results were reported outside of the laboratory.The customer replaced the ise reagents and all electrodes; during this, the customer found the bottle of internal standard reagent was almost empty.An ise check was performed after priming the internal standard reagent.Ise checks were within range.The customer re-calibrated and ran qc.Afterwards, the customer repeated the patient sample and the k result was 4.50 mmol/l and the cl result was 99.3 mmol/l.These results were believed to be correct.No adverse event occurred.No electrode lot numbers or expiration dates were provided.The field service engineer (fse) visited the customer site and confirmed the instrument was operating according to specification.
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