The customer returned the xvi arm assembly for investigation, however from the condition of the returned part it was not possible to re-create the incident.The root cause of this isolated incident could not be established from the parts returned, nor could it be recreated by fitting the assembly on a life-test machine and rotating for the equivalent of 12 months.It would appear that the solenoid pin was retracted allowing the incident to occur but then extended instantly after the event.This is not the expected behaviour of the system and could not be re-created when testing the device.It can be concluded that the solenoid locking pin was not extended through the middle arm assembly locking it in place at the time of the incident and the reason for this cannot be established.The linac was taken out of service immediately after the event and the xvi arm assembly was secured mechanically in the unfolded, extended position.This ensured the xvi arm assembly was safe and the linac returned to clinical use.A new designed xvi arm assembly was fitted to the linac in july 2018.The linac is fully operational and no further incidents have been reported at this site.A new design change to ensure the micro-switch assembly is correctly setup was introduced from november 2017 (for future release product) the locking solenoid pin is fully engaged in the interface plate which secures the middle arm in place once it has been retracted/folded.(b)(4) - notification to the field that there was a potential for the uncontrolled extension of the iviewgt / xvi arm was released december 2017.(b)(4) - notification to the field on how to check that the middle arm micro-switch assembly is correctly setup to ensure the solenoid locking pin is fully engaged with the interface plate securing the middle arm in position was released april 2018.Both the ifsn and ifsm were received by this site and implemented prior to the incident occurring.
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